Terms & Conditions:
Delivery Infomation: Keeping in mind the ongoing situation of COVID-19 in our country, we are only doing no-contact delivery to play our part
Shipping Policy: Free Shipping is available all over India. International Shipments are charged per kg according to the weight.
- Any import duty for custom charges on international orders will be paid by the customer.
Delivery Time: Generally, it takes about 7-12 working days to dispatch your order. But, during the festive season, it may be a 7-10 days delay in order dispatch.
Exchange Policy:
- We do not offer an exchange on orders shipped internationally.
- You can exchange the merchandise for another size (Small or Large).
- Please ensure that the product is unused and unwashed in the original delivery package and that all the tags are intact.
Cancellation Policy:
- You can choose to cancel COD or prepaid orders only if done within 24 hours of placing them.
- Email us at support@familycollection.in or call us on +91 8209647439 to request a cancellation.
- For prepaid orders, we offer a refund or a credit note of the same amount in the name of the customer.
Returns:You can choose to cancel COD or prepaid orders only if done within 24 hours of placing them.
Email us on support@familycollection.in for your returns and other related queries.